What to do

In the event of an incident:

Remember, we work for you – not the insurer and we will do our best to navigate the fine print in your policy wording to make your claim experience as painless as possible.


  • DO NOT admit liability or fault as this could prejudice your claim.


  • Get yourself & others to safety, as a top priority.
  • Call Fire brigade, ambulance, police or other appropriate emergency services that are applicable to your situation.
  • Gather and exchange contact & event details with other parties. (Date, Time, Location, Property information, Police Report number).
  • Take reasonable steps to secure and protect your property to prevent further damage.


  • Photograph the incident.
  • Report the incident to Asset Cover Insurance OR to the Insurer as soon as possible by phone or email, preferably within 24 hours of the incident.


  • If possible, please complete all claims documentation before starting major repairs. The Insurer is entitled to deny a claim or pay a reduce amount if the insurer did not get the opportunity to assess the damage prior to repairs.


  • Allianz Claims:  1300 858 649

  • Zurich Claims:  132 687

  • QBE Claims:  133 723

  • ATL Claims: 1300 285 247

  • NTI Claims:  1800 684 669

  • Vero Claims:  1300 888 073

  • CGU Claims:  13 24 80

  • Blue Zebra Claims:  1300 253 692

  • CHU ClaimsClick here